You do not need to know the diagnosis or the name of a service before exploring support. Choose the situation that is closest to yours. This guide helps you navigate information; it does not assess risk or determine treatment.
Someone may be in immediate danger.
Use local emergency services rather than a website enquiry when there is an immediate threat to life or safety. The urgent-help page separates emergency contacts from planned support.
Someone will not discuss help.
Start with family guidance and professional consultation. Prepare what you have directly observed, what the person says they want, and the practical obstacles you can help address. Do not begin by booking an admission that the person and receiving service have not agreed.
We need to choose between care options.
Use the treatment-navigation guide. Compare assessment, outpatient support, residential care, hospital care, and continuing support as different possibilities rather than a ladder everyone must climb.
Treatment is arranged, but coordination is difficult.
Review recovery concierge, case management, supported travel, and family communication. Ask for a written division of responsibility so logistical assistance is not confused with clinical supervision.
Someone is coming home from treatment.
Start with discharge and aftercare planning. Identify appointments, medication responsibilities, practical support, family contact arrangements, and whom to call when the agreed plan needs reviewing.
I am looking on behalf of a client.
Use the professional pathway. Clarify your role, who can authorize contact, what information is appropriate to share, and whether the next conversation should be with the individual, their clinician, or a coordination service.